Cookie Policy

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies allow a website to recognise your device, remember your preferences, and record past actions. This helps us to deliver a more personalised and efficient experience for you.

At RioAce, we use cookies for various purposes, including maintaining your session, remembering your language preferences, and understanding how you interact with our services. This information helps us to improve our website, tailor our offerings, and ensure a secure and enjoyable gaming environment.

RioAce uses cookies to enhance your experience and to understand how our services are used. Our use of cookies falls into several categories, each serving a specific function:

• Session Management: Cookies are essential for keeping you logged in as you move between different pages on our site. Without them, you would need to log in repeatedly.
• Personalisation: We use cookies to remember your preferences, such as your chosen language or currency, so that your experience is consistent and tailored to you.
• Performance and Analytics: Cookies help us gather data on how our website performs and how users interact with it. This includes tracking which pages are most popular and identifying any errors. This data is aggregated and anonymised where possible.
• Marketing and Advertising: We may use cookies to deliver relevant advertisements to you and to measure the effectiveness of our advertising campaigns.
• Security: Certain cookies are vital for security purposes, helping us detect and prevent fraudulent activities and ensuring the integrity of our platform.

Essential cookies, also known as strictly necessary cookies, are fundamental to the operation of the RioAce website. These cookies enable core functionalities such as security, network management, and accessibility. Without these cookies, services you have asked for, like logging into your account or adding funds, cannot be provided. They are typically set only in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Because these cookies are necessary for the website to function, they cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the site will then not work. These cookies do not store any personally identifiable information.

Analytics cookies collect information about how visitors use the RioAce website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies collect aggregated and anonymised information, meaning it cannot be used to identify you personally. The purpose of these cookies is solely to improve how the website works.

We use this data to understand traffic patterns, identify popular content, and diagnose website issues. This helps us make informed decisions about site improvements, ensuring a smoother and more intuitive experience for all our players at RioAce.

Functional cookies allow the RioAce website to remember choices you make and provide enhanced, more personal features. For example, functional cookies can be used to remember your username, language preference, or region. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog.

The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites. Their primary role is to improve your experience by making the site more user-friendly and responsive to your individual preferences.

Marketing and advertising cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with the website operator's permission.

They remember that you have visited a website and this information is shared with other organisations, such as advertisers. At RioAce, we use these cookies to understand which of our promotional offers are most effective and to present you with content that aligns with your gaming preferences. This helps us to offer relevant bonuses and game suggestions.

In addition to our own cookies, RioAce may also use various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. These third-party cookies are set by domains other than RioAce. They may track your browsing activity across different sites and build a profile of your interests.

Common examples include cookies from social media platforms (if you choose to share content from our site) or from analytics providers like Google Analytics. While we select our third-party partners carefully, we do not have direct control over the cookies they set. We encourage you to review the privacy and cookie policies of these third parties for more information on their data practices.

The duration for which a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and are deleted from your computer or device when you close your browser. Persistent cookies remain on your computer or device until they expire or are deleted.

Most of the cookies used by RioAce are session cookies, which are automatically deleted when you close your browser. Persistent cookies, such as those used for remembering your language preference, may remain for a longer period, typically ranging from a few hours to several months, or even years, depending on their purpose and your browser settings.

You have the right to decide whether to accept or reject cookies. Most web browsers allow some control of most cookies through the browser settings. You can modify your browser settings to decline cookies or to alert you when a cookie is being sent to your device. Please note that if you choose to disable cookies, some features of the RioAce website may not function properly, or your access to certain parts of the site may be restricted.

Instructions for managing cookies in popular browsers:

• Google Chrome: Settings > Privacy and security > Site settings > Cookies and site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Microsoft Edge: Settings > Privacy, search, and services > Clear browsing data > Choose what to clear (select Cookies and other site data)
• Safari: Preferences > Privacy > Manage Website Data

For other browsers, please consult your browser's help documentation. You can also visit www.allaboutcookies.org for comprehensive information on how to manage cookies.

Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. As there is no universally accepted standard for how companies should interpret DNT signals, RioAce does not currently respond to DNT browser signals. We will continue to monitor developments around DNT and other privacy technologies.

In the meantime, you can manage your cookie preferences directly through your browser settings as described in the "Managing and Disabling Cookies" section, or through any cookie consent tools we provide on our website.

RioAce may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.

Any changes to this policy will become effective when we post the revised Cookie Policy on our website. Your continued use of the RioAce platform after any such changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to contact us. You can reach our support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the RioAce website

Our dedicated team is available to assist you with any inquiries related to your privacy and data on our platform.