Responsible Gambling

At RioAce, we are dedicated to providing a safe, enjoyable, and responsible gaming environment for all our players. We understand that while gambling is a form of entertainment for many, it can lead to problems for a small number of individuals. Our commitment extends beyond mere compliance with regulatory requirements. We actively implement measures and provide tools designed to help you manage your play responsibly and prevent potential harm. We believe that responsible gambling is a partnership between RioAce and our players, and we are here to support you in maintaining a healthy relationship with gaming.

Our policies are regularly reviewed and updated to reflect best practices and the latest research in responsible gambling. We work closely with our licensing authority to ensure that RioAce operates with the highest standards of player protection. We also train our staff to recognise and respond appropriately to concerns about problem gambling, ensuring that assistance and resources are readily available when needed.

Problem gambling can affect anyone, regardless of their background or financial situation. It is important to be aware of the signs that gambling may be becoming an issue, either for yourself or for someone you know. Recognising these signs early can be crucial in seeking help and regaining control. At RioAce, we encourage self-awareness and provide information to help you identify potential problems.

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your relationships, work, or other responsibilities.
• Experiencing feelings of guilt, anxiety, or depression related to gambling.
• Borrowing money or selling possessions to fund gambling.
• Repeated unsuccessful attempts to cut down or stop gambling.

If you identify with any of these signs, or if you are concerned about your gambling habits, we strongly advise you to consider the tools and resources available on this page and to seek professional help.

Gambling should always be a form of entertainment, not a source of financial stress or personal problems. To ensure your experience with RioAce remains positive and controlled, consider these practical tips:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you cannot afford to lose.
• Set a time limit: Determine how much time you will spend gambling and adhere to that limit.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies and social activities.
• Do not chase losses: Accept that losses are a part of gambling. Chasing them often leads to greater financial difficulty.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Do not view gambling as a source of income: Gambling outcomes are based on chance. It is not a reliable way to make money.

RioAce provides various tools within your account settings to help you maintain control over your gambling activities.

RioAce offers you the ability to set personal limits on your account to help manage your spending and time effectively. These limits are designed to give you control and prevent you from gambling beyond your means or intentions.

• Deposit Limits: You can set a maximum amount of money you can deposit into your RioAce account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This allows you to set a maximum amount you can lose over a specific period (daily, weekly, or monthly). If your net losses (winnings minus stakes) reach this limit, you will be prevented from placing further wagers until the period resets.
• Wager Limits: You can set a maximum total amount you are willing to wager over a specific period (daily, weekly, or monthly). This helps manage the total volume of your betting activity.

You can set or adjust these limits at any time through your account profile. Any request to increase a limit will typically take a cooling-off period to come into effect, allowing you time to reconsider your decision. Decreasing a limit, however, usually takes effect immediately.

If you feel you need a short break from gambling, RioAce provides options for time-outs or cool-off periods. These temporary breaks can help you regain perspective and control without committing to a full self-exclusion.

You can choose to take a time-out for various durations, such as 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will be unable to log in to your RioAce account, deposit funds, or place any bets. Once the selected period expires, your account will automatically reactivate, allowing you to resume playing. This feature is easily accessible within your account settings and provides a straightforward way to step back when needed.

For individuals who feel their gambling is becoming a serious problem and wish to stop playing for an extended period, RioAce offers a self-exclusion program. Self-exclusion is a formal request to be barred from accessing your account and gambling services for a significant duration.

You can choose to self-exclude for periods ranging from six months to five years, or even permanently. During a self-exclusion period:

• Your RioAce account will be immediately closed, and you will be prevented from logging in.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing databases and will not receive any promotional materials.
• Any remaining funds in your account, subject to our withdrawal policies, will be returned to you.

Please note that once a self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed. We recommend considering self-exclusion seriously and, if necessary, seeking professional advice before making this decision. To initiate a self-exclusion, please contact our customer support team who can guide you through the process.

RioAce is strictly committed to preventing underage gambling. Our services are intended for individuals who are 18 years of age or older, or who have reached the legal age for gambling in their jurisdiction, whichever is higher. We employ robust age verification procedures during the registration process and continuously monitor for any attempts by minors to access our platform.

We encourage parents and guardians to take an active role in protecting minors from online gambling. Here are some steps you can take:

• Install internet filtering software on your devices to block access to gambling sites.
• Keep your RioAce account details, including username and password, confidential and secure.
• Do not leave your computer or mobile device unattended while logged into your account.
• Educate children about the risks and legal restrictions associated with underage gambling.

If we discover that a minor has accessed our services, their account will be immediately closed, and any winnings will be forfeited. We cooperate fully with authorities to address any instances of underage gambling.

To help you stay aware of the time you spend gambling, RioAce provides Reality Checks and session reminders. A Reality Check is a pop-up notification that appears periodically during your gaming session.

This notification will inform you of:

• The total time you have been playing during that session.
• Your net winnings or losses during that session.

The Reality Check allows you to pause, reflect on your play, and decide whether to continue or log out. You can typically set the frequency of these reminders (e.g., every 30 minutes, 60 minutes) within your account settings. This tool is designed to encourage breaks and prevent you from losing track of time while enjoying our games.

Understanding your own gambling habits is a critical step towards responsible play. RioAce encourages you to take a confidential self-assessment to evaluate your relationship with gambling. This quick questionnaire can help you identify if your gambling behaviour is becoming problematic or is at risk of doing so.

The self-assessment typically asks a series of questions about your gambling patterns, feelings associated with gambling, and its impact on your life. Your responses are private and are designed solely for your personal reflection. Based on your answers, you may gain insight into whether you should consider implementing limits, taking a break, or seeking further support. This tool is available within the responsible gambling section of your account or can be accessed directly from this page.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)